Frequently Asked Questions

The Attorney General's Office and Department of Law staff cannot provide legal advice to private citizens or organizations, but only to agencies and employees of the State of Alaska.

  • You may be able to find your answer in the Alaska Statutes.
  • Look to see if any of the following frequently asked questions address your question.
  • If you need a private attorney, the Alaska Bar Association Lawyer Referral Service can help you find one with the expertise you need. There is no charge for the referral. In Anchorage call 907-272-0352. Long distance calls within Alaska may be made toll free by calling 1-800-770-9999. If you are calling from outside Alaska, please call 907-272-0352. Hours are 8:30 a.m. - 12:00 noon and 1:00 p.m. - 4:00 p.m., Monday through Friday.
  • Law Library: www.AlaskaLawHelp.org

Complaints

Court System

Consumer Protection

Charities

Miscellaneous

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Complaints

Where can I file a complaint about my local police department or a state trooper?

Complaints against a state trooper must be filed in writing with the Department of Public Safety, Office of the Commissioner. Complaints may be mailed to: Office of the Commissioner, PO Box 111200, Juneau, AK 99811 or faxed to (907) 465-4362. These complaints will be reviewed by the Commissioner's office and forwarded to the appropriate parties.

Complaints about local police agencies should be directed to that agency's Internal Affairs section or the chief of police.

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Where can I file a complaint about a state agency?

The Department of Law has no jurisdiction over other agencies. You should to take your complaint to the commissioner of the department in question. The state Ombudsman's Office is another avenue. The Alaska State Ombudsman investigates complaints against state government agencies and employees.

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Where can I file a complaint about my attorney?

All attorneys who practice in Alaska must be licensed by the Alaska Bar Association. The Bar is also responsible for attorney discipline. Visit the Bar's Ethics and Discipline Resources for the Public web site for information on your rights and responsibilities as a client, and how to file a grievance against a member of the Alaska Bar.

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Where can I file a complaint about an Assistant District Attorney or an Assistant Attorney General?

Please contact the appropriate office below:

Attorney General's Office
Deputy Attorney General James Cantor
Civil Division
1031 W. 4th Ave, Ste. 200
Anchorage, AK 99501
(907) 269-5100

District Attorneys' Office
Deputy Attorney General Richard Svobodny
Criminal Division
Box 110300
Juneau, AK 99811
(907) 465-3600

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Where can I file a complaint about how the judge acted in my case?

The Department of Law has no jurisdiction over judges. You should consult with your attorney about your legal remedies including appeal. For other complaints about judicial conduct the Commission on Judicial Conduct handles discipline of judicial officers. Their telephone number is (907) 272-1033.

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Who can help me with a problem I have with my utility?

To file a complaint about a regulated utility, submit an informal complaint with Regulatory Commission for Alaska online or by telephone at (907) 276-6222. Regulated utilities include most telephone companies, electric companies, water and sewer, and garbage companies. Cable television and cellular services are not regulated by the Regulatory Commission of Alaska, but consumer complaints about these services can be filed with our Consumer Protection Unit.

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Court System

Where do I pay or check the status of a fine or restitution the Court ordered me to pay or restitution awarded to me?

The Attorney General's Office acts as the collection agency for the Alaska Court system. The collections unit collects unsecured debts owed to the state. The majority of these debts are criminal judgments (fines, judgments for the cost of appointed counsel, and judgments for the cost of incarceration on DWI charges). In addition, the collections unit collects various civil judgments, including attorney fee awards, and civil penalties.

Currently, our office accepts payment in the form of check, money orders, cash, Visa, MasterCard, and Discover. Credit cards are only accepted in person or over the phone. Otherwise you may pay in person or mail your payment to: 1031 West 4th Ave, Ste. 200, Anchorage, AK 99501. Our office is open Monday-Friday 8:00 5:00, expect major state and federal holidays.

If you have questions about the status of your restitution or collections account, you may call the collections unit at (907) 269-5205 or toll free within Alaska at (800) 580-5205, e-mail the collections unit at lawcollectionsunit@alaska.gov or send mail to Collections Unit, Alaska Department of Law, 1031 West 4th Avenue, Suite 200, Anchorage, AK 99501.

If you would like a copy of the Court ordered judgment or you dispute the judgment, please refer to the court website for information.

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Who can I call with questions I have about my child support case?

You may contact the Child Support Services Division in the Department of Revenue at (907) 269-6800 for information about your case.

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Miscellaneous

How can I get a copy of a record from a state agency?

Ask the agency for it. There may be a charge for copying depending on the size of the document. Some documents are confidential under the Alaska Public Records Act or another provision of state or federal law. Alaska's Public Records Act is located at AS 40.25.100-.220.

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Who should I call to report child abuse or neglect?

Important! If you suspect a child is being abused or neglected please call the Child Abuse Hotline at 1.800.478.4444. A child's safety may be dependent upon you. For more information on the Department's role in child abuse and neglect cases please see our "Protecting Children" page.

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How should I respond to a crime?

All crimes should be reported to your local police department or the Alaska State Troopers.

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Can I get an attorney general's opinion on this legal matter?

This office issues attorney general's opinions at the request of the governor and other state officials. We cannot write an opinion for a private citizen or local government entities or employees. To see if an opinion has already been issued on this legal topic, you can search the attorney general opinions index of all opinions issued since 1996. Opinions issued prior to 1996 can be searched by keyword, but you will need to go to your local law library to obtain a copy of the actual opinion.

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